For ages 21+

dc89's commitment to responsible gaming

dc89 believes that safety is inseparable from enjoyment. Our responsible gaming policy is designed to ensure the protection and well-being of every player.

Why is responsible gaming important?

Online betting and casino gaming is a form of entertainment that can be enjoyable when kept within limits. However, when it gets out of control, it can cause personal, family, and financial harm. At dc89, we want every player to play consciously and safely.

Responsible gaming is not just about following rules — it is about being aware of your own limits, setting a budget, and seeing gaming as entertainment, not as a source of income. dc89 is committed to supporting every player in this practice.

Our platform offers multiple protective tools including deposit limits, time-out, and self-exclusion. Our 24/7 live chat support is always by your side for any issue.

Important Notice

All services at dc89 are for persons aged 21 and over only. Opening an account or playing games by minors is strictly prohibited. Please keep your account credentials and password secure so that minors cannot gain access.

Remember

Gambling is never a reliable source of income. Only play with money that you can afford to lose without it affecting your daily life.

Our protection tools

dc89 provides various self-control tools to help you play safely. All of these features can be easily activated from your account.

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once a limit is set, it will not be possible to deposit beyond that amount. This is the most effective way to keep your budget under control.

Budget Control Automatic

Time-Out

Temporarily suspend your account for a set period of time. You can take a break ranging from 24 hours to several weeks. During this time, logging in or betting will be completely disabled.

Temporary Break Flexible Duration

Self-Exclusion

If you are experiencing long-term issues, you can exclude yourself from the platform for 6 months or more. During this period, promotional emails and bonus offers will not be sent to you.

Long-Term Strong Protection

Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once that amount is reached, betting will automatically stop, protecting you from larger losses.

Loss Control Smart Protection

Session Time Reminder

While playing continuously, you will receive reminders at set intervals. Knowing how long you have been playing helps you stay aware and makes it easier to avoid spending too much time.

Time Awareness Self-Control

24/7 Support

Whenever you run into a problem, our Bangla-speaking support team is by your side. Get instant help through live chat or email us at [email protected] — we are always ready to help.

Support in Bangla Instant

Recognise the signs of a problem

Sometimes gaming crosses the line from fun into a problem. If you notice even one of the signs below in yourself, it is important to take a break or seek help.

  • You keep playing to try to win back money you have lost (chasing losses).
  • You are trying to hide your gaming from family or friends.
  • You are borrowing money to play or using funds needed for household expenses.
  • You feel restless or anxious when you are not playing.
  • You are prioritising gaming over work, studies, or relationships.
  • You repeatedly end up spending more than your set budget.
  • You are lying to yourself about your gaming.

The golden rules of responsible gaming

  • Set a fixed budget before you play and stick to it strictly.
  • See gaming as entertainment — not as a way to earn money.
  • Set a time limit and use the session timer.
  • Stay away from gaming when you are feeling down or under stress.
  • Never play under the influence of alcohol or substances.
  • Every game outcome is completely independent — past wins or losses do not affect future results.
  • Take regular breaks and spend time on other hobbies and with family.
  • Keep the deposit limit and time-out features active.

How to use the protection tools

dc89's self-control tools are very easy to use. In just a few steps you can ensure your own protection.

1

Log in to your account

Log in to dc89 and go to your profile menu. Look for the "Responsible Gaming" section there.

2

Choose your preferred tool

Deposit limit, loss limit, time-out, or self-exclusion — choose one or more of these options.

3

Set your limits

Enter the amount or duration that suits your needs and confirm. Changes may take a little time to take effect.

4

Get support if needed

If you have any issues, contact us via live chat or at [email protected] — our team will help you set up the right tools.

Age verification and minor protection

dc89 strictly follows a 21+ age policy. Age verification is mandatory when opening an account. We may request additional documents from any account if there is any suspicion.

If there are young children or teenagers at home, make sure they cannot access your account. Use a strong password and do not share your login details with anyone.

  • Date of birth verification is mandatory at the time of registration.
  • Accounts for those under 21 are automatically rejected.
  • Withdrawals are held until identity is verified.

Stay secure

dc89 protects every transaction with SSL encryption. Your personal information is completely safe. If you notice any unusual activity, let us know immediately.

SSL Encryption Fair Play Guaranteed Data Protection

Frequently asked questions

Here are answers to the most commonly asked questions about responsible gaming.

Log in to your account, go to your profile settings, and click on the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Enter your preferred amount and confirm. If you have any trouble, let us know via live chat.

At dc89, self-exclusion can be activated for a minimum of 6 months. There are also options to exclude yourself for 1 year or permanently. During the exclusion period, you will not be able to log in, place bets, or make deposits, and all promotional communications will also be stopped.

A time-out is a short break (usually 24 hours to a few weeks) after which your account is automatically reactivated. Self-exclusion is long-term (at least 6 months) and cannot be cancelled early on your own. For serious issues, self-exclusion is the appropriate choice.

First, be brave and acknowledge the problem. Contact dc89 live chat immediately or email us at [email protected]. Our team will help you activate self-exclusion, connect you with the necessary support organisations, and guide you through the next steps.

If someone you know seems to be struggling because of gambling, speak to them with empathy and encourage them to seek professional help. You can also contact dc89's support team to request that an account be restricted on behalf of a third party. We will keep your information confidential.

Decreasing a deposit limit takes effect immediately. However, a request to increase a limit requires a waiting period before it takes effect (usually 7 days) — this is to protect against impulsive decisions. No changes can be made while a self-exclusion is active.

Enjoy dc89 safely

Play responsibly and let entertainment stay as entertainment. Our casino, cricket betting, or slots — everything is waiting for you.

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Need help? We are here

For any questions or assistance related to responsible gaming, contact our 24/7 Bangla-speaking support team. Your privacy will be fully protected.

Live Chat

24/7 instant Bangla-speaking support

Email Support

[email protected]