dc89 Terms and Conditions

1.1 Nature of the Agreement

These Terms and Conditions ("Terms") form a legally binding agreement between dc89 ("Platform", "we", "us") and any user ("you", "player"). By registering an account on dc89, accessing the platform or using any of its services, you are fully accepting these Terms.

These Terms have been prepared in Bengali and will be governed by the laws of Bangladesh. In the event of a translation into any other language, the Bengali version shall be considered final and authoritative.

1.2 Applicable Services

These Terms apply to the following dc89 services:

• Online casino games (slots, live casino, table games, etc.)
• Sports betting (cricket, football, kabaddi and all other sports)
• Live dealer games
• Bonuses and promotional offers
• VIP and loyalty programmes
• Financial transaction services (deposits and withdrawals)

1.3 Priority of Terms

Separate rules may apply to specific games or promotions. Such special terms will take priority over these general terms for the relevant game or promotion. However, where a matter is not addressed in the special terms, these general terms will apply.

2.1 Age Requirement

To create an account on dc89 and use its services, you must be at least 21 years of age or older. We may request valid identification to verify your age at any time. Any account belonging to an underage person will be closed immediately and all associated deposited funds will be considered void.

2.2 One Account Only

Each person may operate only one dc89 account. If multiple accounts are found under the same person's name, the same IP address or among members of the same household, all accounts will be closed and all bonuses will be forfeited.

2.3 Accurate Information at Registration

You must provide the following information accurately when registering an account:

• Your full name (as shown on your national identity card)
• Correct date of birth
• Valid email address
• Current address
• Valid mobile number

dc89 reserves the right to close the account and forfeit all deposited funds if false or misleading information is provided.

3.1 KYC Verification

After deposits, withdrawals or a certain amount of betting activity, we may initiate a KYC (Know Your Customer) process to confirm your identity. As part of this process, you may be required to provide one or more of the following documents:

• Clear photos of both sides of your National Identity Card (NID)
• Passport or birth registration certificate
• Proof of address (utility bill or bank statement)
• Proof of payment method verification (screenshot of bKash / Nagad / Rocket account)

3.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Allowing any third party to use your account without authorisation is strictly prohibited. If you suspect any unauthorised access to your account, notify our support team immediately.

4.1 Deposit Terms

The following rules apply to deposits on dc89:

• Minimum deposit amount: ৳100 (per method)
• Accepted payment methods: bKash, Nagad, Rocket
• Deposited funds must come only from a payment method belonging to the account holder
• Deposits through third parties are strictly prohibited
• All transactions will be conducted in Bangladeshi Taka (BDT / ৳)

4.2 Withdrawal Terms

The following rules must be strictly followed for withdrawals:

• Minimum withdrawal amount: ৳1,000
• Standard withdrawal processing time: within 1 hour
• Withdrawal requests must be made from a verified account
• Withdrawals will be made to the same payment method used for the deposit
• Withdrawal processing may be delayed until active bonus wagering requirements have been met

5.1 Welcome Bonus

When you create an account and make your first deposit on dc89, you will receive a 100% first deposit bonus of up to ৳8,000. The following conditions must be met to receive this bonus:

• The account must be fully verified
• A minimum first deposit of ৳100 must be made
• Withdrawals from the account are not permitted after claiming the bonus
• Wagering requirement: 20 times the combined total of the bonus and deposit

5.2 General Bonus Terms

The following general rules apply to all types of bonuses:

• Each bonus offer has a specific validity period — once expired, the bonus will be automatically cancelled
• After claiming one bonus, another bonus cannot be claimed until the conditions of the first bonus have been met
• Any attempt to obtain bonuses through fraudulent activity will result in the relevant account being closed
• Wagering requirements may also apply to winnings from free bets and free spins
• dc89 reserves the right to modify or cancel any bonus offer at any time

5.3 VIP Cashback Programme

dc89's VIP programme has four tiers, with weekly cashback benefits available at each tier:

• Bronze: up to 0.3% cashback per week
• Silver: up to 0.6% cashback per week
• Gold: up to 0.9% cashback per week
• Platinum: up to 1.2% cashback per week

Tier changes happen automatically based on gaming activity and contributions. The specific terms for cashback payments are set out in the separate VIP programme rules.

6.1 Fair Play

dc89 ensures fair play across all its games. The Random Number Generator (RNG) technology used on our platform guarantees impartial and verifiable results. Any attempt to manipulate game outcomes or exploit software vulnerabilities is strictly prohibited.

6.2 Prohibited Activities

The following activities are strictly prohibited on the dc89 platform:

• Using bonus hunting or arbitrage betting strategies
• Collecting bonuses using multiple accounts
• Placing bets using automated bots or software
• Participating in money laundering or illegal financial activities
• Attempting to attack the platform's security systems
• Colluding with other users to influence game outcomes

6.3 Technical Issues

If a game is left incomplete due to a server outage, internet disconnection or any other technical issue, dc89 will make every reasonable effort to resolve the matter. However, any winnings resulting from software errors or bugs are not valid and may be cancelled.

7.1 Our Commitment

dc89 believes that gambling is a form of entertainment — not a source of income. We encourage all players to game responsibly. For more details about our responsible gaming policy, please read our Responsible Gaming page.

7.2 Self-Control Tools

We provide the following tools to help you manage your own gaming:

• Setting daily, weekly and monthly deposit limits
• Setting session time limits
• Temporary or permanent self-exclusion
• Activating a cooling-off period

To use these tools, please contact our 24/7 live chat support.

8.1 dc89's Rights

In any of the following situations, dc89 reserves the right to temporarily or permanently close any account without prior notice:

• Serious violation of these terms and conditions
• Suspicion of fraudulent activity or money laundering
• Operating multiple accounts
• Evidence of being underage
• Failure to complete KYC verification or providing false information
• Extended inactivity (more than 12 months)

8.2 Voluntary Account Closure

You may request to close your account at any time by contacting our support team. All valid withdrawal requests will be processed before the account is closed, however any active bonuses will be cancelled.

9.1 Ownership

All content on the dc89 platform — including logos, designs, graphics, software, text materials and trademarks — is the intellectual property of dc89 or its licensors. Copying, distributing or using these assets without prior written permission is strictly prohibited.

9.2 User Permission

You are granted limited permission to use the dc89 platform for personal, non-commercial purposes only. This permission is non-transferable and may be withdrawn by dc89 at any time.

10.1 Nature of Service

The dc89 platform is provided on an "as is" basis. We make efforts to ensure uninterrupted availability of the platform, however the service may temporarily become unavailable due to maintenance, technical issues or unforeseen circumstances.

10.2 Limitations of Liability

dc89 is not responsible for:

• Loss of gaming sessions due to internet disconnection
• Technical failures by third parties
• Betting losses or unmet expectations of earnings from gaming
• Losses resulting from sharing account passwords with others
• Changes to the service due to unexpected legal changes

11.1 Data Collection and Use

How your personal data is collected, stored and used is described in detail in our Privacy Policy. By accepting these terms and conditions, you are also deemed to have accepted our Privacy Policy.

11.2 SSL Encryption

dc89 uses the highest standard SSL encryption technology to keep all your personal and financial information secure. We follow international security standards in data processing.

12.1 Right to Amend Terms

dc89 reserves the right to change, amend or update these terms and conditions at any time. For significant changes, we will make efforts to give you advance notice via your registered email or through the platform.

12.2 Effect of Changes

Continued use of the platform after updated terms have been published will be considered as acceptance of the new terms and conditions. If you do not agree to the updated terms, please contact our support team to close your account.

13.1 Complaints Process

If you have a complaint about any matter, please follow the steps below:

1. First, raise the matter with our 24/7 live chat support
2. If the matter is not resolved via live chat, send a detailed email to [email protected]
3. We generally aim to provide a written resolution within 48 hours
4. For complex matters, resolution may take somewhat longer

13.2 Contact Details

For any questions or assistance:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali