dc89 Privacy Policy

dc89 collects information through various methods. Each method is carried out clearly and transparently:

3.1 Direct Collection

When you create an account on dc89, fill out a form, make a deposit or withdrawal, contact customer support, or use any of our services, we collect information directly from you.

3.2 Automatic Collection

While browsing the website, our technology automatically collects certain information — such as IP address, browser type, page view times, and cookie-based data. This is entirely standard practice and most websites use this method.

3.3 Through Third Parties

For identity verification, fraud prevention, and payment processing, we may receive necessary information from service providers such as bKash, Nagad, and Rocket. Information collected from third parties is always handled in accordance with applicable law.

3.4 Identity Verification Process (KYC)

To comply with financial regulations, as part of the "Know Your Customer" (KYC) process we may collect copies of national ID cards, passports, or driving licenses. This information is used solely for identity verification purposes and is stored with the highest level of security.

We use the information we collect for the following purposes:

dc89 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technology services. These partners may only use the information for the designated purpose.

5.2 Legal Obligations

We may be required to provide information to government authorities in response to court orders, legal investigations, or requests from regulatory bodies. In such cases, we will only provide information within the limits of what is legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. However, even in such circumstances, the standards of this privacy policy will continue to apply and you will be informed in advance.

5.4 With Your Consent

Outside of the reasons stated above, we will not provide your information to any third party without your explicit consent.

Protecting your information is our highest priority. dc89 uses industry-leading security technologies:

We retain your information only for as long as it is needed. Retention periods vary depending on the type of information:

• Account Information: For as long as the account is active and, after closure, for the period required by applicable law.
• Transaction Records: For the period specified under financial regulations.
• KYC Documents: After verification is complete and for the period required to meet legal obligations.
• Log Files and Technical Data: For a limited period for security and debugging purposes.
• Marketing Preferences: Until you withdraw your consent.

After the designated period, we securely delete your information or anonymize it in a way that makes it impossible to identify you.

You have the following rights regarding your information:

dc89's servers and technology service providers may be located in various countries. As a result, your information may sometimes be transferred internationally. In such cases, we ensure that:

• Data transfers are carried out only through trusted and secure infrastructure.
• All partners are committed to providing equivalent privacy protections.
• Adequate protection of data is ensured through applicable laws and agreements.
• All transfers are secured with SSL encryption and other security technologies.

For international data transfers, we always maintain the standards of this privacy policy. If you would like to know where your information is stored, please contact us.

dc89 may update this privacy policy from time to time. Reasons for changes may include:

• New legal or regulatory requirements
• Addition of new services or technologies
• Improvements to security measures
• Changes to the business structure

If any significant changes are made, we will send a notification to your registered email address and update the "Last Updated" date at the top of this page. Continued use of the platform after changes will be considered as your acceptance of the new policy.